Public Engagement

NARUC supports regulators around the world as they work to become more open and transparent in the decisions they make. We collaborate with the regulators as they identify ways to educate their consumers more effectively and better engage with utilities to ensure that all are treated fairly.

• In Moldova, NARUC facilitated the donation of Missouri’s $2.4 million electronic filing system, allowing the Moldovan regulator to better track and respond to consumer complaints about their quality of service.
• In Nigeria, NARUC supported the regulator as it established “Consumer Parliaments” to better engage ratepayers throughout the country and educate them on ongoing reforms.
• In Vietnam, NARUC is working with the regulator to define how to protect utilities’ sensitive business information while at the same time ensuring that the transparency necessary to support a competitive market is maintained.