Cancellation and Other Policies

Cancellations

If you are unable to attend or secure a substitute from the same organization, cancellation must be submitted via email to btan@naruc.org. A refund less a 20% processing fee will apply prior to January 31. After January 31, no refund will be issued unless documentation of an emergency is submitted. Individuals who fail to attend the meeting (no-shows) will not be entitled to a refund. Fees are non- transferrable to a future NARUC meeting. Substitutions are allowed at any time.

Substitutions

Substitutions are allowed by individuals within the same institution/company by February 3. A ‘NEW’ person must have a profile in the system; click this link to create a profile https://www.naruc.org/mynaruc/. After February 3, substitutions must be made onsite at the NARUC registration desk.

 

NARUC reserves the right to cancel courses due to the unlikely event of insufficient enrollment or other unforeseen circumstances. If a meeting is at capacity, canceled, or postponed, the Association will refund registration fees but cannot be held responsible for other costs or expenses, including cancellation/change charges assessed by airlines, travel agencies, or hotels.