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National Telephone Discount Lifeline Awareness Week

The National Association of Regulatory Utility Commissioners, the National Association of State Utility Consumer Advocates (NASUCA), and the Federal Communications Commission (FCC), have designated the first week after Labor Day as National Telephone Discount Lifeline Awareness Week. This year's observance, however, is September 20-24, 2021.

Based on a resolution adopted by the NARUC Board of Directors at the 2009 NARUC Summer Committee Meetings, the week is designed to both raise awareness of and increase participation in Lifeline, a federal/state program that helps make telephone service more affordable for qualified customers. 

This resource page contains important information about the program, the week itself, and what your Commission can do to get involved. The NARUC Staff Subcommittee on Consumers and the Public Interest helped develop a National Lifeline Awareness Week Outreach Toolkit that can help guide your efforts. 

In today's increasingly interconnected world, telecommunications services provide a vital lifeline to emergency services, friends, and family. No Americans should be offline simply because they cannot afford such services. Lifeline provides crucial financial assistance for qualified low-income consumers so no one gets left out. 

Stay connected! Download the National Lifeline Awareness Week Outreach Toolkit

Informational Video

FCC Lifeline Information

FCC Lifeline Consumer Information 

FCC Lifeline Program Modernization 

Universal Service Administative Company Lifeline website

Emergency Broadband Benefit (EBB). For information on EBB, see https://www.fcc.gov/consumer-faq-emergency-broadband-benefit.  

FCC EBB Toolkit: https://www.fcc.gov/emergency-broadband-benefit-outreach-toolkit.

Social Media Shareables: https://www.fcc.gov/emergency-broadband-benefit-social-media-images

Lifeline Statistics and Information from the Universal Service Administrative Company (USAC)