If you are unable to attend or secure a substitute from the same organization, cancellation must be submitted via email to btan@naruc.org. A refund of less than a 20% processing fee will apply before July 1. After July 1, no refund will be issued unless documentation of an emergency is submitted. Individuals who fail to attend the meeting (no-shows) will not be entitled to any refund. Fees are non-transferrable to a future NARUC meeting. Substitutions may be made in advance or onsite. Email meetings@naruc.org by July 1.
Substitutions are allowed by individuals within the same institution/company by July 5. After July 5, all substitutions must be made onsite at the NARUC registration desk. Please show up at the pre-registration desk and pick up the existing registrants badge then proceed to on-site registration for a new badge. If a 'NEW' person is being substituted, they must create a profile in the system by clicking on this link https://www.naruc.org/mynaruc/. This will expedite the on-site registration process.
NARUC reserves the right to cancel courses due to the unlikely event of insufficient enrollment or other unforeseen circumstances. If a meeting is at capacity, canceled, or postponed, the Association will refund registration fees but cannot be held responsible for other costs or expenses, including cancellation/change charges assessed by airlines, travel agencies, or hotels.